Trends
Data
.png?width=64&height=64&name=Conrad%20face%202%20(1).png)
Every few years, the POS industry reinvents itself with a new headline.
Cloud. Mobile. Contactless. Now, AI.
According to the latest report from Hospitality Technology, POS companies are in a race to modernize, turning what was once a simple transaction tool into the “central data hub” of the restaurant. They are adding integrations, layering in analytics, and stitching together predictive dashboards to stay relevant.
But here’s the truth. The restaurant doesn’t need another hub.
It needs harmony.
The POS Is a Great Historian, But a Terrible Prophet
POS systems are built to record what happened, not predict what will. They were designed for transactions, not transformation. Adding AI modules and dashboards may sound modern, but it is really just putting a smart hat on a system built for yesterday’s data.
.png?width=400&height=225&name=CONVX%20Image%20phone%20(1).png)
Instead of forcing intelligence into a transactional system, we built intelligence around it.
Our platform does not compete with POS systems. It connects them, along with every other data source that matters: kitchen, labor, loyalty, marketing, inventory, finance, and delivery. Even external data like weather, reviews, and events.
CONVX unifies that data, cleans it, and applies predictive intelligence at the operational level.
Because operators do not want one more system to manage. They want one system that makes sense of it all.
Key Statistics: 2026 POS Software Trends Study published by Hospitality Technology:
|
Category |
Statistic |
Insight |
|---|---|---|
|
Top Strategic Goal |
90% |
Strengthening system integration across platforms like loyalty, online ordering, and back office. |
|
Customer Experience & Loyalty |
80% |
Operators now view CX and loyalty as equally important as payment processing. |
|
Analytics & Reporting |
60% |
Operators want deeper insights to guide pricing, staffing, menu design, and marketing. |
|
Omnichannel Payments |
30% |
Payment flexibility is rising, but integration still outranks it as a priority. |
|
Transaction Speed |
30% |
Efficiency remains essential but is now secondary to smarter data use. |
|
Security & Compliance |
20% |
Only one in five operators list security as a top goal, even amid increased ransomware threats. |
|
POS Upgrade Plans |
44% |
Plan to upgrade or expand their existing POS platform in 2026. |
|
POS Replacement Plans |
44% |
Plan to replace their POS entirely with a new provider. |
|
AI Adoption |
33% |
Plan to add AI-driven modules or features to their current POS. |
|
No Change Planned |
22% |
Only a small share expect to maintain current systems without upgrades. |
|
Biggest Challenges |
— |
Integration headaches, lack of interoperability, and vendor inflexibility. |
|
Biggest Opportunities |
— |
Predictive analytics, automated fraud detection, and real-time menu optimization. |
Integration Shouldn’t Be Aspirational
The report cites that 90 percent of operators see integration as their top strategic goal. That number tells you everything you need to know. After two decades of “integrated” POS systems, operators are still chasing connection.
CONVX was built for a world where APIs are the air we breathe.
Where open data is not a feature, but a given.
Where loyalty data actually talks to kitchen data, and forecasting knows when the fryer went down.
We call it Connected Intelligence and we power it with OpSage™.
Because that is what modern restaurants actually need: not just integration, but interpretation.
AI That Works the Way Restaurants Work
Predictive labor. Menu optimization. Dynamic pricing. Real-time waste reduction. These are not buzzwords. They are operational realities when AI is applied at the data layer, not bolted onto a point-of-sale system.
CONVX helps downstream operators access the kind of intelligence enterprise brands have been using for years without ripping and replacing their tech stack. Whether you are a five-unit franchise or a fifty-unit regional brand, our platform turns messy data into measurable advantage.
Because AI should not be an upgrade. It should be an upgrade to how you operate.
The Future Isn’t POS-Driven, It’s Data-Driven
POS modernization is necessary, but it is not enough.
The real transformation happens when every system speaks a common language, and that is the language CONVX was built to translate.
While POS companies race to reinvent themselves as intelligence platforms, we are already here.
Modern. Modular. Built for connection, not control.
And ready for the restaurants that are tired of waiting for their “hub” to catch up.
Book a demo today to take the first step.